Today we inspect why the big trend of outsourcing is shifting to the Philippines
Why Outsource Client Retention Services to the Philippines?
The Philippines is a small country located in Southeast Asia known for its white sand beaches, delicious food, and hospitality of its people.
These are just a few of the things that the Philippines has to offer. Over the years it has emerged to be one of the most popular and attractive outsourcing destinations.
In 2014 the President Rodrigo Durtete on a resumption of office quoted “If it’s a matter of erasing you from this place, in fact, I’m encouraging you to place more,” he said. Also, adding that his own hometown Davao City is “one place where there is a great activity of outsourcing.” (READ: Duterte’s tough talk and what it could mean for the US, EU investments). According to the American Chamber of Commerce of the Philippines, a combination of investment incentives and a young, English-speaking workforce allowed the Philippines to overtake India as the world’s call center capital.
The BPO sector chalked up an estimated $24.5 billion in revenue last year, equivalent to around 8% of gross domestic product. Convergys, a call center company headquartered in the U.S. state of Ohio, is now the Philippines’ biggest private employer, with 57,000 full-time workers on its payroll. (An excerpt from https://asia.nikkei.com/Spotlight/Asia-Insight/Duterte-spooks-foreign-investors-with-tax-sword-of-Damocles).
In other words, the government is positively in support of the growing trend of outsourcing in the Philippines BPO industry.
That being said, here are a few reasons to substantiate the claim:
Cultural Compatibility and Adaptability
Over 500 years of Spanish and American influence on the Philippines, the effects are still embedded in the Filipino culture.
Western culture is evident from the education system to the country’s form of government. Coupled with the polite in nature of Filipinos it results in phenomenal service outcome.
Therefore, making them one of the more hospitable to their customers and clients.
When it comes to cultural adaptability, Given that there is a broad separation of geographic location and difference in time zones. Filipinos can work with a diverse group of people and requirements. They adapt to different cultures, situations, and work environments. BPO Employees work at night or during graveyard shift to follow company schedule halfway around the world.
Cost Effective Client Retention Services
The cost of living in the Philippines is about half the cost of living in other neighboring countries like Australia. As a Client or business, you need to spend your resources wisely. The main reason why companies are outsourcing is that of the amount of salary for almost the same requirement and responsibilities in other countries.
By outsourcing to the Philippines, a business can save up to a large percentage of their expenses while providing the same service to their customers. But this does not mean that BPO companies are paying a low rate in the country, on the contrary, BPO employees are enjoying an above minimum salary, with lots of benefits like health insurance and other company perks, some of which are not available in other types of employment in the Philippines.
The Philippines is one of the largest English-speaking countries in the world. Majority of the Filipinos can speak English well.
If you happen to visit the country, public utility drivers, street vendors, and waiters are capable of Basic English conversation.
This, in fact, makes the Philippines rank as one of the top most attractive BPO destinations.
Highly Skilled Workforce Availability
The growth of the BPO industry has changed the perception of most Filipinos. In the early days, people work in BPO companies because of a lack of employment options. Today, a career in the BPO industry is a highly coveted option. This attracts educated and trained professionals to bring their diverse experiences and skills to the industry. Not to mention that the government made it possible for easy access to free training and education. As a result, there is a vast talent pool of qualified individuals applying for a job in a BPO company.
Growing Technology and Stable Economy
The Philippines is among the emerging markets in Asian thanks to the upgrade of communication systems to Fiber optic and proposed 5G technology on the way. The Demand for talented professionals in the Philippines is growing rapidly as well. BPO companies are looking at suburban or rural locations for their BPO operations. Given this, there a more startup companies emerging to provide a growing number of talents and clients for outsourcing businesses.
Government Support and Infrastructure Development
The government extends its support to Business Process Outsourcing (BPO) companies sited in the Philippines, from encouraging foreign investors, allocating budget for improvement of infrastructure, providing free training programs and upgrading the telecommunication sector. Following Department of Information and Communications Technology (DICT) Secretary Rodolfo Salalima’s speech of acceptance at the Philippine lT-BPM Roadmap 2022 Launch held at the Marriott Grand Ballroom on October 27, 2016, he released a statement assuring the government’s continued support to the BPO Industry This allowed the country to overcome development obstacles for energy, transport, and communication. The latest bill was encouraged by the Philippine president Durtete earlier late 2018 to outsourcing BPO workers to have an option to work home-based.
With Sales Retention Services we fit all these categories making us a great candidate for your outsourcing needs. Not only do we have the ability to perform your desired tasks, but we also have the right attitude to build relationships with the clients. We come to work every day looking forward to every customer interaction and at every turn making it an exceptional customer experience. This is our mission and we are obsessively passionate about it.
To know more about outsourcing in the Philippines, find answers to your question and explore some options for your business with us drop us a line at +1 855 674 5999 or email us at email@example.com or firstname.lastname@example.org.