20 Best Practices for Customer Retention
In this article, we will address 19 best practices for customer retention to keep you ahead of the game. But before that, let’s explore from both the customer...
Why Sales Retention Services (SRS)?
Services (SRS) provides services that can be outsourced to manage customer call queries working 24/7 throughout the year via telephone, email or chat.
Inbound and Outbound Call Center Services
Call services have emerged as the top services under Business Process Outsourcing (BPO) be it outbound or inbound call services. Let’s take a closer look at the...
6 Top Reasons for Outsourcing in the Philippines
Today we inspect why the big trend of outsourcing is shifting to the Philippines Why Outsource Client Retention Services to the Philippines? The Philippines is a small country located in Southeast Asia known for its white sand beaches, delicious food, and hospitality of its people. These are just a few of the things that ...
5 Best Qualities We look for in a Customer Service Representative in 2019
Hiring good customer service representatives is just as important as having the right customer management software. Candidates are filtered in a number of qualities, during the hiring process. Regardless of the list of qualities you are looking for, it’s helpful to know exactly what makes an exceptional customer service representative. Here are some of ...