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VISION/MISSION STATEMENT

Our mission and Vision is to pioneer a
world-class customer service and BPO solution

We plan on achieving this through innovation, building relationships and combining unrivaled expertise and capabilities across industries and business functions. At Sales Retention Service (SRS), we come to work every day looking forward to every customer interaction and at every turn making it an exceptional customer experience. We are dedicated to providing the same complete quality of service offered by large multinational companies to small and medium scaled enterprises in all the major and emerging markets. As a result, we guard and carry out our mission diligently and we are obsessively passionate about it.

Goal

Our main and only goal is to relate our client’s products and services to his customers in an exceptional way that we acquire the customer and retain them for the growth of our client’s business.

At SRS we achieve our goals through the hard work and dedication of our employees across the country and offshore. Our employees steadfastly commit to helping our clients grow their businesses. In other words, are ready 24/7 to creatively deliver excellent services to our client’s customers. This is why each day we strive to provide opportunities for success in a nurturing environment. Therefore, embracing individual and collective achievement and encourages professional advancement.

Our Values & Culture

Culture is our lifestyle from how we live, how we work and how we serve your businesses. At SRS we help businesses succeed. Here is how we integrate our values to service our client’s and their customers.

  • Help each other succeed. Our strongest asset is building a productive relationship with our client. This is because their success is our success. By trusting us with their customers we do our best satisfy them with excellent customer service.

  • We walk the talk. On our daily, weekly and monthly goals, we at SRS is committed to providing business solutions and hold ourselves and each other accountable—no matter how difficult.

  • Have engaged communication. There’s no sugarcoating here. A passive-aggressive approach is never welcome. Our communication allows for disagreement, real feedback, and transparency. We practice engaged communications, focusing on being open, candid, and timely in sharing news and listening to make sure we understand. Therefore, the changes we make goes through a unique and rigorous process that begins with listening to one voice: our customers.

  • Optimism is the key to challenges. Although we share some struggles, we do that with smiles and rally together to achieve greater things.

  • Agility. We implement the right change at the right time, take risks, continue learning, and value creativity and innovation. We never give up.

  • Provide world-class customer service. We provide world-class customer service, delivering exceptional value through great services and high-quality interactions. We’re committed to our customer’s success and seek what’s best for both of us. We honor our commitments. In short, we’re the best contact center to do business in Sarasota, Florida

  • We innovate and constantly improve. At Sales Retention Services, we share ideas, find new projects and inspire each other every day.

  • Result oriented. We generate aggressive plans, based on the facts – then relentlessly implement those plans. We align our people, customers, strategy and processes. We’re personally accountable, tenacious problem solvers, who eliminate waste at every opportunity.

  • Integrity. Finally, we provide high-quality services and results, earning respect, trust each other, and show respect to each other. We act with integrity, as good community citizens, and we seek diversity of thoughts, experience and ideas. Sometimes our services aren’t the right fit for a business. If that’s the case, we’ll tell you and help find a solution that works.

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